BrainStation - Capstone Project
Access Health Records on the go
TARGET AUDIENCE
Ontario Residents (16+)
ROLE
UX/UI Designer
DURATION
8 weeks
Design Process & Timeline
The problem
Ontario residents do not have direct access to their Health Records
They can request copies of health records through their healthcare providers, such as family doctors, specialists, or hospitals. This often involves submitting a formal request and usually takes considerable time to process.
Why does it matter?
In emergencies, especially while traveling abroad, quick access to the health information such as medications, allergies, conditions, family and hospitalization history is crucial for decision-making.
One of the greatest challenges with Emergency Medicine is that the patient visits are often not planned and having access to their Medications and List of Conditions is very crucial.
Another important challenge is the ability to access the data when needed for making decisions.
Dr. Rafi Setrak
Chief of Emergency Medicine, Niagara Health
Problem Statement
How might we enable Ontario residents to securely access their electronic health records with ease?
The Ministry of Health is prioritizing digital health access for patients and families.
Health records contain data from multiple organizations, requiring users to contact each individually through official protocols.
Proposed solution
A Mobile App - designed to provide convenient and secure access to one's medical records whenever needed.
User research
Digital Gaps and Bureaucratic Hurdles cause unnecessary delay in accessing records
Interviews with 15 individuals aged 20–70 revealed key insights into age-specific challenges and priorities.
Pain Points & Frustrations
01
Access Difficulty
At present, accessing health records is a cumbersome task with no provision of digital access.
02
Protocol Dependency
To access specific records, users need to rely on their family doctor or clinic to raise the requests.
03
Long Waiting Time
Users may experience significant waiting times to receive their health records from government entities.
04
Scattered Records
Managing and accessing health records for all family members in one place is challenging.
Information Architecture
Identifying key features
After brainstorming, we shortlisted the key features and essential information to display. Then information grouping was done to organize the content into a structured hierarchy.
Ideation
User Flows
Based on research outcomes, two important tasks were prioritized for prototyping
01
Accessing Existing Records
Task: Accessing Family Member's Immunization Record (Hepatitis B)
02
Adding a New Record
Task: Add a new record for a family member
High-fidelity Design
Putting things together
Design Style Guide was prepared for maintaining the consistency across the app.
